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FQAs

Answering 99% of your international shipping inquiries.

Customs declaration forms

You are required to complete a customs declaration form for all shipments, including products, parcels, international courier letters, and express mail items. This form provides essential information about the contents, value, and materials of the goods, assisting customs authorities in assessing duties, taxes, and potential import restrictions.

Queen Logistics simplifies the complex processes for customers—only requiring them to provide the product name, material, quantity, value, and customs code(HS Code).

Product Information Example

Customs Declaration Form Reference Link: https://www.abf.gov.au/form-listing/forms/b650.pdf

Guide to completing your customs declaration

Providing clear and accurate information on your international shipment helps your items clear destination customs. Without this information, your shipment may be delayed, returned, subjected to fines, or even confiscated, resulting in unnecessary disruptions and a poor delivery experience for the recipient.

Description of Goods

It’s important to declare and provide a good description on the customs declaration form, of the item you’re shipping.

What is a 'description of goods'?

This is a detailed description of the goods you need for international shipping. Each item must be clearly identified and should address the following questions: What are the goods? What are the goods made from?

What is a 'good' or 'insufficient' description?

A ‘good’ description is specific and concise and indicates exactly what the item is and what it’s made from. An ‘insufficient’ description is vague and unclear, and may result in your shipment being held by customs until more details are provided, or delayed, returned, subjected to fines, or even confiscated. For example: Insufficient description: Shoes  Good description: Men’s dress shoes made from 50% leather and 50% suede

Examples of 'insufficient' and 'good' descriptions

HS Code (Customs Code)

An HS Code is an internationally recognised code that classifies international shipments. You enter the HS Code on your customs declaration form to help customs authorities assess which taxes, duties and restrictions may apply to the delivery of your goods. As different countries may subdivide items into more granular categories, a HS Code may vary from 6 to 10 digits, and may not be the same in every country, even if your product is the same.

Do I need an HS Code?

All eCommerce shipments need an HS Code to help the destination country’s customs authority assess which taxes, duties and restrictions may apply. If you’re sending a gift with no commercial value, you will still need to provide the HS Code to help your items clear destination customs for faster deliveries, to avoid delays and/or returns.

How do I get an HS Code?

It is your responsibility to ensure that the correct HS tariff number is used. If you are an online buyer, you can ask your supplier to provide the HS Code for the product.(This is currently the easiest way for e-commerce buyers to obtain the HS Code.) If you are a manufacturer, you can find the corresponding HS Code in your product documents. If you are shipping personal belongings or items as a student, you can check the HS Code through the official websites of China Customs or Australian Customs.

If you are unable to determine the HS Code, feel free to contact our customer service, and we will assist you with reference and inquiries.

What happens if I put in the wrong HS tariff number?

If you enter or select an incorrect HS Code, your goods may be delayed at customs or face other unnecessary issues and fees.

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